How many balls can you keep in the air?

I was really fortunate recently - I participated in two massive, very popular and hugely enjoyable events that I would have been proud to take credit for, had my team at Standby been responsible for organising them.

One of these activities was the ever popular Abergavenny Food Festival, now in its thirteenth year, and a significant draw for a vast numbers of visitors, which results in a huge spend in the area that really boosts the local economy.

The other event was the MSA Euroclassic Road Rally in Italy, a truly memorable 8-day experience involving dozens of gorgeous classic sports cars.  It’s an annual event in which I was unexpectedly invited to take part this year for the first time, and which I enjoyed enormously.  There were loads of fabulous shiny cars, wonderful Italian cities and endless hot sunshine – what’s not to like?!

Despite the obvious differences between them, each of these events involved logistical challenges of mega proportions, requiring intelligent and committed planning and management throughout.  In both cases it would have taken months (maybe even years) of detailed research, careful organisation and a military-standard attention to detail, in order to get everyone in the right place at the right time, and all doing the right things.

It made a nice change for me to sit back and watch someone else doing all that hard work to such a high standard – usually it’s me and my team that are keeping a dozen or more balls in the air on behalf of our clients and getting everything to slot into place at the correct moment.  Whether they’re running a business exhibition, calling a simple client meeting or delivering a training event, our clients don’t want the hassle of organising all the nitty gritty. They just want to turn up and do their thing, so they leave all the aggravating planning aspects to us. 

That's fine with us - they tell us we’re rather good at it, which is a relief to me; we should be - we’ve been helping businesses flourish since 1983.

If you’re not getting this sort of service from your admin support team, or if you’ve never used remote admin support and would like to know more about how doing so could significantly help your business, call Standby for a no-obligation chat on 08456 838 678. 

We’ll work with you to deliver just what you’re looking for.

Does interruption stall your creative flow?

Creative inspiration is a fairly nebulous concept which can be difficult to define.  Individual stimuli work for different people in a variety of ways, although no-one is quite sure why.

What we do know, however, is that in order to be productive there has to be a sense of flow, a little like fung shui, perhaps.  So how do creative types cope, when that flow is interrupted?

Case study: the web designers

A small web design company has two directors; one is the creative type, the other a techie wizard.

Their work is part artistic, part science, and they have no admin staff on site.  Most of the time, this isn’t a problem, but when they're in the thick of a new project they need to be able to concentrate and make progress in order to meet the client’s expectations and deadlines.  At times like this they simply take ‘time out’ and from interruptions by diverting their calls to their remote admin service, who deal with the caller’s query and pass any messages to the web designers by email.

Some callers’ queries can be answered immediately by the support service, and others are left reassured that their enquiry will be dealt with on the same day, as soon as one of the web design team is available.  The designers can then return the call when they have reached a natural breaking off point in their work, and they find that this arrangement enables them to finish projects more quickly, with fewer interruptions and with better results.

The remote admin service keeps a record of all the messages they take and any follow up actions that they put in train, so everything is accessible and accountable, and nothing gets lost or forgotten. 

The web designers’ clients frequently remark how much better their service has become since the admin support team got involved, and some clients are even disappointed that, when they visit the web designers’ office, ‘the nice lady who answers the phone’ isn’t there!

So there you have it - a professional and intelligent telephone answering service is more than just a call centre, and can be an immeasurable bonus to a small company that's trying to grow.  We know this for a fact – we’ve been helping businesses like this flourish since 1983.

If you’re not getting this sort of service from your admin support team, or if you’ve never used remote admin support and would like to know more about how doing so could significantly help your business, call Standby for a no-obligation chat on 08456 838 678. 

We’ll work with you to deliver just what you’re looking for.